We want you to LOVE your Aris Designs handmade jewelry. If your order does not meet your expectations in any way, a return or exchange may be done. Please notify us within 3 business days of receiving your order for an exchange or refund (excluding the original shipping costs and/or any restocking fees). Upon contacting us, further instructions will be provided on the return procedure.
- Items must be returned to us unworn and in their original condition and packaging. Items will not be refunded if we receive the item with signs of use or damage.
- Package tracking is required on returns. We are only able to refund the purchase once the items safely back in hand, so insurance is also an option for your own protection. Aris Designs is not able to refund packages lost in the mail or damaged in transit.
- Custom pieces are non-refundable and non-exchangeable.
- Sale items are non-refundable.
- Gift Certificates are non-refundable.
- Items that are shipped back without first contacting Aris Designs will be denied.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The funds are generally available in your original payment account within 2-5 business days.